Absa worst service.

I refer to reference C-***7. i have now received feedback from Rezona Louw whom has closed my complaint with regards to the error made on ABSA side and is now basically telling me i am liable for the charges that her agent Thembeni Mahlatsi done by failing to advise me on the 45 day term for changing the payment date she advised me to do. i was contacted by manager Billy jean to try and resolve this matter Billy jean advised me she is only willing to write off R1300 and admitted it was the agents fault for not explaining to m about the 45 day terms. i was advised i did not make payment for march but i'm not sure if it was for this year 2022 or last year 2021 whereby last year i have spoken to them and sent Absa agents the statements showing i have paid last year march 2021. Absa contacted me again Rezona said she is willing to wright off R1000 now no more R1300 only if i make an arrangement to pay the 1 month they claim i did not pay and only if i put my account back on debit order everyday a different agent phones me without checking the notes first than i have to explain myself over and over and Absa agents phones me everyday but the moment i answer they drop the calls now i'm receiving SMS's from Absa asking for urgent payments.