ABSA worst response time and no action in more than 1 hour

Went to Gardens Centre Cape Town to apply for a credit card. After more than an hour and closing time was at 3.30pm they then asked me to come back tomorrow after collecting 3 months bank statements. Only on consultant who appear in no hurry with current customer available to help. The other consultant helped me eventually initially with multiple finger biometrics then told me to come back and speak to the only consultant able to assist. Wrong information was given to me and told one month bank statement sufficient and was told by the other consultant to go back and get a 3 month one after I told the first consultant that I don't bank with ABSA. Worst banking experience of my life and I am a pensioner