sM
suren M

1 reviews | Active since Feb 2019

12 Feb 2019, 05:37

Absa Worst Insurance ever working with Rogues

A Waning to All out there about Absa Short Term Insurance. I am insured with the above company, had a lightening damage 1/12/2018, absa approves the claim and sends out a tech to uplift the damaged items and they decide to repair the items, a i3 pc, 65 inch 4k tv, 50 inch 3D tv and Samsung 7.1 surround systems. This is where my nightmare begins. they bring my 65 inch tv back with visible burns by the power outlet and says nothing wrong, my 50 inch tv they replace the board now the wireless magic remote does not code back to the new board they replace and they say your remote is faulty, my 7.1 surround system after they change the main boards now the back speakers do not work they say my problem, my i3 pc was full high spec machine with 8gigs ram, 4k graphics card etc and they want to give me back an old desktop Pentium 4 and insist that this is mine when the photos clearly show what was taken and it is not the same that is brought back. to make matters worse the surround sound amps being brought back are badly damaged and looks like it was found in the bin with deep marks on them. all my items were virtually brand new and a total value just around 70k. now I am left with items that have not being returned to me and those that have been so called repaired and given back do not work. They appointed a company called DURBAN TV from Umgeni road. I urge all you people to stay away from ABSA Insurance and DURBAN TV they are ROGUES who look to put you the consumer in a worst off position then you already are. Absa refuses to accept that their contractor has F*#&ed up and defend his actions and still want me to accept thing's that are not mine. I am not asking for much but just for my items that were taken to be returned back to me not someone else ****.

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Replies (2)
Absa
Absa's reply12 Feb 2019, 12:25
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange

Group Customer Care
 Absa Bank Ltd
sM
suren M's update12 Feb 2019, 19:00
Reviewer Update
Hi,Thank you for taking the time to reply. I have been going in circles with absa. to put it simply I want my items that were removed from my house back in the same condition it was not worse off, I also want my tower dell Vostro pc back and not someone else's pc because the contractor that absa appointed lost my pc, the contractor also had lost my tv remote at one stage for my 65 inch 4k tv and only found it weeks later and returned it. I just want my items back and nothing more and my policy cancelled as of immediate effect. I will not recommend absa to anyone and have already advised friends that I put onto absa about my horrible experience and asked them to cancel their policies and move to another provider.