ABSA Worst customer support ever

Worst customer support ever

Telkom changed their invoicing system and my EFT reference change on new invoice now i want to create a new EFT with the new invoice reference number but Absa online site wont allow me to make a new EFT beneficiary with that EFT reference number it keeps on telling me that account number dont exist . i have send mails to ABSA even went to my ABSA branch and no joy so far nobody can or wont help to fix the problem they keep-on sending me mails telling me how to create EFT beneficiary and Im now fed up with the poor customer service they have and my problem is now 2 months old and Im still struggling to pay my account for Telkom threw EFT .

can someone help me Please