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1 reviews | Active since Jun 2015

01 Dec 2021, 13:14

ABSA WORST CUSTOMER SERVICE EVER

ABSA has locked our account without warning AGAIN for FICA reasons. There was no request for documents, nothing, just 1 December, account lockes. VAT payment has been declined resulting in penalties. ABSOLUTELY SHOCKING. Tried business banker and he doesn't answer his phone, nor does his manager. Terrible customer service, I would rather move all my accounts to another bank, but can't get MY money out of the account.

0
Replies (3)
Absa
Absa's reply01 Dec 2021, 14:17
Official
Dear Koenraad Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***9. Kind regards,Rezona Louw Group Customer Care
's update02 Dec 2021, 14:56
Reviewer Update
Yes great, received your e-mail with reference number and rep****, but till now still have received no response again and the account is still frozen causing us to pay penalties because we cannot make payments. We will be taking this to the banking ombudsman.

Absa
Absa's reply02 Dec 2021, 16:29
Official
Dear Koenraad Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards,Rezona Louw Group Customer Care