ABSA WORST CUSTOMER SERVICE AND BANK TO ASSIST WITH HOMELOANS

I app**** via Absa homeloans for a further bond on 30-10-23, this was approved after doing ITC checks. I was then advised since I do have an existing bond, Absa recommended that we change it to a Multiplan which will split the Primary bond from the Secondary bond. What surprised me was that ABSA requested doing another credit check which is extremely sensitive to me since I'm currently working towards improving my ITC score in aid to invest in more flats. During the month of November 23, I had multiple meetings with Absa and informed them(Absa), two weeks ago , to proceed. Since I was promised that Absa would only take two business days to finalize my application, I contacted Absa again on 01-12-23 and was informed by Velisa Busakwe that Absa cancelled my Application , without my Approval.