ND
Nikesh D
1 reviews | Active since Mar 2021
17 Mar 2021, 16:16
Absa worst customer service
ABSA has the worst customer service ever. I have trying to down grade my account from premium to a savings account due to me being unemployed but not being able to get any help they have calling me asking me questions and I have answered everything.. Only to find out that they can't don't a down grade I have to close the account and open a new but when they called they have never said anything about that to me.
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Replies (2)
Absa's replyOfficial
18 Mar 2021, 11:24Dear Nikesh, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C--***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply18 Mar 2021, 11:24
Official
Dear Nikesh, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C--***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
ND
Nikesh D's updateReviewer Update
29 Mar 2021, 11:14I have this from absa but till today did not get help... This is extremely frustrating and poor service
Below is the email I received
Hi Nikesh,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is C-09****411. Feedback will be provided before end of day 23/03/21 . Please feel free to contact me on ***. Alternatively, you can reach me on *** if you are unable to get hold of me on the number provided
Daphne le Grange
Specialist Case Managers
Customer Value Management
T +***7
F +***8
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
Below is the email I received
Hi Nikesh,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is C-09****411. Feedback will be provided before end of day 23/03/21 . Please feel free to contact me on ***. Alternatively, you can reach me on *** if you are unable to get hold of me on the number provided
Daphne le Grange
Specialist Case Managers
Customer Value Management
T +***7
F +***8
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
ND
Nikesh D's update29 Mar 2021, 11:14
Reviewer Update
I have this from absa but till today did not get help... This is extremely frustrating and poor service
Below is the email I received
Hi Nikesh,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is C-09****411. Feedback will be provided before end of day 23/03/21 . Please feel free to contact me on ***. Alternatively, you can reach me on *** if you are unable to get hold of me on the number provided
Daphne le Grange
Specialist Case Managers
Customer Value Management
T +***7
F +***8
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
Below is the email I received
Hi Nikesh,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is C-09****411. Feedback will be provided before end of day 23/03/21 . Please feel free to contact me on ***. Alternatively, you can reach me on *** if you are unable to get hold of me on the number provided
Daphne le Grange
Specialist Case Managers
Customer Value Management
T +***7
F +***8
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa