Absa - Worst Customer Service!

My mother Linda Oosthuizen wants to close an account with Absa, but the service we are receiving is disgusting to say the least. There was a Trustee involved in our personal Trust matters, my mother did all the necessary paperwork and removed him successfully as a signatory on the account in 2018 at the Absa Menlyn Branch. She logged a case with the private bankers to close the account on the 14th of September 2021 seeing that they are "working" from home. She got no feedback, no email or call, nothing. So my mother sent a follow up email on the 28th of September 2021. All of a sudden she got a reply (I'm wondering how long she would have waited if she did not follow up herself). Communication took place via email where Absa stated that the Trustee previously mentioned is still on the system and he has to be present to close the account. My mother explained he has been successfully removed since 2018 BUT Absa insists he is still a signatory on the account (which is a major concern, your systems need to be updated seeing that something so important slipped through the cracks). So my mother sent proof from her side that she is the ONLY signatory, now Absa starts to see that they messed up. This communication ended 30 September 2021. My mother then went as far to send ALL paperwork she used to remove said Trustee successfully from the account back in 2018. Then Absa disappeared...my mother sent a follow up email on the 11th of October 2021 with no response, she sent a second follow up email on the 26th of October 2021 with still NO response. Today is the 3rd of November 2021, almost 2 months of absolute torture and frustration thanks to the incompetence of Absa's so called "private bankers". If my mother does not get this account closed by the end of next week, I'm taking this to the banking ombudsman.

Honestly, your service is shockingly poor.