Absa Worst customer service

Worst Customer Service, cant talk to anybody on phone. You constantly need to make different selections when try to phone and talk to someone in customer service or complaint department. Have been trying since Nov 2019 to get an intelligent response from a actual person and not just a automated email response. When someone human actually send a response they are asking for information that is in the mail that they are responding to, and then they close the case without actually doing anything about it. They then have the audacity to ask me to resubmit my *****y and complaint. Its now mid Feb 2020 and still nothing.