ABSA worst credit insurance provider. They do not assist they demand.

At the end of March 2020 during the Lock down of South Africa for Covid-19 i was retrenched. I tried calling ABSA finance department and claims department to put in a claim against my credit life insurance for my vehicle finance as it covers retrenchments. I could not reach them, No surprise there. So I sent them numerous emails to claim from my credit life insurance. I received an reply from them on 6 May 2020 that states the following. Dear Valued Absa Client Thank you for your email. We are currently experiencing extremely high email volumes and we apologise for any inconvenience due to this.

Kindly note that you would need to contact Absa life to see if your policy covers retrenchment.

Contact number is ***.

If you require any further assistance, please do not hesitate to email us on *** or contact us directly on 0860 669 ***.

So i honed the number and no answer bu an email address was given to forward my request for a claim with all my retrenchment documentation.

I Have not received any feedback from them up until last week when i was phoned regarding my vehicle being behind on payment. ABSA asked me if i would like to sign up for the Covid-19 relief program they have and my reply was no i would like them to pay my vehicle with my credit life insurance that covers retrenchment. why would i take out a loan to pay them money when my insurance covers that already....? The employee then rep**** OK sir I will note it down. this morning I just received an call from an attorney/debt collecting company asking me when i will pay my outstanding payments. Really?!!! they do not want to pay out they want only take your money. I have all my communications with ABSA on Email, I have all the calls placed and calls received in my calls list.

I would really like to talk to someone who has any kind of authority at ABSA.