GL
Gawie L

1 reviews | Active since Nov 2023

01 Nov 2023, 16:26

ABSA WORST BUSINESS BANKER SERVICE

I have been trying for 3 weeks to apply for a business credit card with Absa. Via the app I couldn't apply. Then I went into the Absa bank branch at the East rand mall 3 times. Every time I arrive, at the branch. The business banker is out. They gave me her card to call and make an appointment. But also, without any success. Always getting an answering machine, or the phone just rings. The last time I was at the branch, they called the other branch in Boksburg to find out if there is any business banker that can assist us. Who was also not in at that moment. The lady from ABSA asked them to please call me to arrange for a meeting. But I am still waiting. I am flying to Durban on the 9th of November for business and need a credit card to book a rental car. But for the past 3 weeks, almost 4 now. I have had no success with anyone helping me. Yesterday the banker at East rand mall called me, after I called and complained and she informed me who my banker is and said they will call me. Which did not happen. Today 01/11/2023, I followed up with her and she gave me the details as my account was moved to the Modimolle branch. I called the branch, but once again could not get hold of the business banker. We left a message, and someone at the branch called us. Just to inform me the business banker will call me tomorrow the 02/11/2023. I really can't believe that each branch only have one business banker. This is the worst service I have ever received as a business. Your bank is supposed to assist you in growing your business and not making it difficult. I am considering in closing my account with ABSA and moving my business bank account to another bank.

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