1 reviews | Active since Sept 2016

10 Oct 2018, 17:08

Absa worst bank on the continent

I've been the victim of credit card ***** twice since Friday 5 October 2018 and the bank's process does not handle this adequately.

In fact, the call centre staff is so ill equipped to deal with reporting and resolution of such serious matters that the victim is treated like a perpetrator.

Secondly, the bank charges me for a supposed lost card which was never lost. Go figure. Their unsecure systems allow ********** to access funds in my account without my permission.

Thirdly, they freeze the account, I can't use it yet ********** can enter and at their hearts' desire ***** my money.

No notification from the bank whatsoever.

I have to wait and see.

The worst of all the major banks indeed

0
Replies (1)
Absa
Absa's reply11 Oct 2018, 14:22
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd