ABSA - Worst Bank on Planet Earth

What an *********** bank you are! With the most appalling service I have ever come across!

I contacted your call centre on the 5th of June 2018 wanting to update my bank details for my vehicle finance. I was told they could not be amended telephonically, I needed to send a signed instruction, a copy of my ID and proof of the new bank details. I comp**** and sent the requested with the required reference number on the subject line.

My debit order has not gone off and I just got off the phone with an agent in your call centre who said that the instruction WAS NOT DONE!! Why was it not done when I sent it more than 20 days BEFORE the next debit order date?! Then I was given a different email address to re-send the instruction!

I am absolutely livid! This is the worst service on earth! I am not even certain whether the resent instruction will even be done! What will I have to do? Walk into a branch?! I should just move this over to another bank because ABSA is truly and utterly ***********!