NG
Nokuthula G
1 reviews | Active since Sept 2019
22 Jan 2020, 13:11
ABSA - WORST BANK OF THEM ALL IN SA
It is the worst bank ever. My money was ****** in their hands. When I informed them about it, they telling me excuses that my card and pin was used to withdraw the cash. In actual fact they even had an incorrect card number. they did not do proper investigation. all they know is to charge clients unnecessary charges. I cant wait to close all my account's with this bank. they don't practice what they preach or their values.
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Replies (3)0
Replies (3)
Absa's replyOfficial
22 Jan 2020, 14:46Dear Nokuthula Gininda
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply22 Jan 2020, 14:46
Official
Dear Nokuthula Gininda
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care
NG
Nokuthula G's updateReviewer Update
29 Jan 2020, 09:09Dear Rezona,
I agree with the rest of the users who believe Absa is a useless bank in SA. my money got ****** in their possession. They claimed to have investigated the matter which according to my opinion they did not as all the details ABSA have on their letter does not correspond to my case or my card details. They requested extended time to conduct an effective investigation yet they failed conduct extensive investigation. They offer me stupid 25% reimbur*****t on the money I lost. what about the 75% of my money? I need a CCTV clip to prove that my card and pin was used. I never lost my card and still have the same card I had prior to the ********** transaction on my account. this bank does not take its customers serious and as a result they don't want to be accountable for their mistakes.
I agree with the rest of the users who believe Absa is a useless bank in SA. my money got ****** in their possession. They claimed to have investigated the matter which according to my opinion they did not as all the details ABSA have on their letter does not correspond to my case or my card details. They requested extended time to conduct an effective investigation yet they failed conduct extensive investigation. They offer me stupid 25% reimbur*****t on the money I lost. what about the 75% of my money? I need a CCTV clip to prove that my card and pin was used. I never lost my card and still have the same card I had prior to the ********** transaction on my account. this bank does not take its customers serious and as a result they don't want to be accountable for their mistakes.
NG
Nokuthula G's update29 Jan 2020, 09:09
Reviewer Update
Dear Rezona,
I agree with the rest of the users who believe Absa is a useless bank in SA. my money got ****** in their possession. They claimed to have investigated the matter which according to my opinion they did not as all the details ABSA have on their letter does not correspond to my case or my card details. They requested extended time to conduct an effective investigation yet they failed conduct extensive investigation. They offer me stupid 25% reimbur*****t on the money I lost. what about the 75% of my money? I need a CCTV clip to prove that my card and pin was used. I never lost my card and still have the same card I had prior to the ********** transaction on my account. this bank does not take its customers serious and as a result they don't want to be accountable for their mistakes.
I agree with the rest of the users who believe Absa is a useless bank in SA. my money got ****** in their possession. They claimed to have investigated the matter which according to my opinion they did not as all the details ABSA have on their letter does not correspond to my case or my card details. They requested extended time to conduct an effective investigation yet they failed conduct extensive investigation. They offer me stupid 25% reimbur*****t on the money I lost. what about the 75% of my money? I need a CCTV clip to prove that my card and pin was used. I never lost my card and still have the same card I had prior to the ********** transaction on my account. this bank does not take its customers serious and as a result they don't want to be accountable for their mistakes.
Absa's replyOfficial
29 Jan 2020, 13:19Dear Nokuthula Gininda
Thank you for your posting.
We will be communicating with you via email.
Kind regards,
We will be communicating with you via email.
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply29 Jan 2020, 13:19
Official
Dear Nokuthula Gininda
Thank you for your posting.
We will be communicating with you via email.
Kind regards,
We will be communicating with you via email.
Kind regards,
Rezona Louw
Group Customer Care