ABSA - Worst bank in the whole world - part 1

So on 31 December 2015, my Debit card was ****** / lost. I phone the call centre to stop my card. It was stopped and when I asked to order a new one, the call centre agent told me that I cant do it over the phone. I have to log into my internet banking to order it online.<br> So I did that and asked for it to be delivered to the Glen Marais branch. The money was deducted form my account immediately, because that is all ABSA can do, take money.<br> The sms I received form ABSA, stated thank you for ordering your card. It will be delivered within 7 days at Glen Marais. Today, two weeks later, I put in leave to go to the bank as I work during the times the banks are open. When I got there, they still have not received my card. On the system it still shows that some of my stuff go to Fourways branch which I have been complaining about the last 3 years and have been updating my stuff the last 3 years not to go to Fourways branch.<br> So after the guy in the Glen Marais branch spent 30 minutes on the phone trying to explain to the call agent on the line we want to know where my card is, which I already paid for, no one could tell me. I asked the guy in the bank must I rather close my accounts