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Nicole O

1 reviews | Active since Jun 2019

18 Jun 2019, 08:49

Absa worst bank ever

Good morning i am really disgusted at Absa bank i cannot understand how no can can help us resolve a credit card issue we have been to Absa Cleary Park numerous times no help i have emailed over and over with no reply.I cannot understand how such a large bank cannot sort out our payments that Cannot be allocated to my husband credit card and now they handed us over can someone from Absa please help it has been 3 years of payments

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Replies (4)
Absa
Absa's reply18 Jun 2019, 13:04
Official
 Dear Client,
  
Thank you for bringing this matter to our attention and providing me with your ID. We will investigate the matter and provide feedback once the matter has been resolved. 
 

Regards
 Vanessa Crowe
 Specialist case Manager 
 Customer Value Management 

Best regards,

Absa
Absa's reply18 Jun 2019, 13:11
Official
 Good day,  I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***7. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details. 

Best regards,

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Nicole O's update08 Jul 2019, 12:18
Reviewer Update
This has still not been sorted i dont know what else to do It has been closed despite me telling them not to as has not been resolved i have proof of the debits going off for last 3 years and absa owing us money i am beyond furious need this sorted asap lawyers calling us constantly when absa owes us money i will not leave this matter like it is please have some one else look into this until it is resolved
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Nicole O's update11 Jul 2019, 09:38
Reviewer Update
Can anyone assist us i am really at a loss for words that all my emails to Vanessa Crow is being ignored