DP
Daishni P
1 reviews | Active since Jan 2019
03 Jan 2019, 12:03
ABSA - worst bank ever
ABSA is so ***********. My dad passed away in June and they are giving me the run around and yet I want to settle his debt. The call centre takes forever to answer and they keep transferring me to the Credit Card estate late department and they do not answer their phones. It has been ringing for the past three weeks. The branches are unable to assist. So what now....Will they write off these debt due to their lack of resources? I think not!!! All I want is a settlement amount and the details of the account to credit. Is this too much to ask for?
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Replies (3)DP
Daishni P's updateReviewer Update
03 Jan 2019, 13:48Two hours later and no repsonse
DP
Daishni P's update03 Jan 2019, 13:48
Reviewer Update
Two hours later and no repsonse
Absa's replyOfficial
03 Jan 2019, 16:45Dear Client
Thank you for bringing this matter to our attention and providing me with your late father's ID number. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention and providing me with your late father's ID number. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply03 Jan 2019, 16:45
Official
Dear Client
Thank you for bringing this matter to our attention and providing me with your late father's ID number. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention and providing me with your late father's ID number. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
04 Jan 2019, 11:28 Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply04 Jan 2019, 11:28
Official
Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,