Absa: worst bank ever!

So I receive an sms from Absa, saying my debit card expires in December. However, if I come and collect it before the 30th of November at a branch, there will be no charges allocated to me. Now I'm annoyed already because unlike FnB, your new card does not get delivered to your door. I have to go stand in a queue. Never the less, I make sure I go to my local Absa branch, well before the deadline, and off course I end up standing in the queue for an hour and a half. There are only 3 and eventually only 2 people working at the customer service desk by the way - \they don't feel it's necessary to have any more personal there"despite the obvious length of the queue and the ridiculous amount of time it takes to get shorter. Eventually I get my new card"