1 reviews | Active since Sept 2015
ABSA-WORST BANK
<p>On the 24/05/2017 i go to arestuarant and i tried swiping my card it didnt work, i go to an atm it shows a positive balance, however i tried to withdraw and instead it gave me an error "FICA PROBLEM ON ACCOUNT 69. PLEASE VISIT BRANCH TO CORRECT" Ihave been using this account for two months and ABSA didnt have the decency to notify me of the FICA. Im siiting at the restaurant unable to pay meanwhile i do have money in the card. Surely they were supposed to inform me before hand. I then cntacted the fica line today and find out that if i get the documents in via email or at a branch it will be activated within 48hours, why should i be inconvenienced because of your incompetence??? I have never had such problems with capitec nor did i have a problem with nedbank. ABSA better shape up and speed up my process, this is bull**** that you get stuck at a restaurant and unable to pay because absa has failed to inform you of the fica., furtheremore they expect me to wait a further 48 ****en hours without being able to use my card!!!</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
