ABSA worst absence of servise possible !!!

I by accident payed by EFT a beneficiary R 10 050 in stead of R 1 050. This was 15H50 on Saturday Afternoon. By 16h20 , 30minutes later, I send Absa a instruction to reverse / Stop that payment. They promptly send me confirmation that they received my request. This was a normal EFT, not a immediate transfer. Then the *********** personell of Absa go ahead and transfere the money to the beneficiary bank anyway. Now 10 days later they tell me the case is closed. They can not get the other bank to reverse the transaction and they are done. I am on my own. I must go to the benificiary and or his bank or I must get a attorney to help me. They can not help me any further. Thank you very much. YOU DID NOT HELP ME AT ALL!!!. I trusted them to protect my interest as their customer, but they broke that trust. Up to date I can not get a answer out of them as to why they transfered the money. My advise to you is to stay clear of Absa at all cost if you can.