Absa worse then doing banking over snailmail.

I will be as formal as possible. My experience with Absa up until now has been the worst I can possibly imagene. I have been asking for updates to a case for atleast a month and a half and so far all has fallen on deaf ears. For this case I had to give my information twice, showing me they clearly don't go back to what I sent them. For some reason it also takes a week to weeks for a single email to be sent back to me. I have left everything for about to months now, but enough is enough. I am closing my crediet card and debit card immediately. I would never tell anyone to join Absa under any circumstance. So far lazy, time consuming and unnecessary comes to mind when I think of this bank.