ABSA ***** - WORSE CLIENT SERVICE EVER!

ABSA is one of the most useless banking services I have encountered in my life. More than 6 weeks ago I opened a ***** case because of *****ulent transactions on my account. After waiting a few days and still not receiving any feedback I contacted ABSA to find out if they received my case, I was quickly told that they have up to 15 working days. I waited patiently for the 15 working days to pass (not once did I receive a update or any feedback). After the 15 working days passed, I phoned ABSA because no one was getting in contact with me. They only informed me that they will escalate the task and that an investigator will contact me before the end of the day. Needless to say no one ever contacted me. After another week of me sending e-mails and complaining, still nothing. A week ago an investigator contacted me, very rude and treating me like all of this is my fault. She informed me of what is going on and told me that between 3-4 working days the money will be back in my account. Today marks the 4th working day, no one has reached out, like usual, so I took matters into my own hands and phoned ABSA again. To my surprise the lady who answered informed me that the investigation has not yet been finalized. A few hours later another investigator phoned me, not aware that someone phoned me a week ago, telling me a whole other story. I informed her that someone phoned me and told me the case is closed, and that my money will be reflecting into my account. She told me that no, she is the investigator. Long story short - they assigned two investigators to my case who both have a different story! Shouldn't there be protocols in place so that different investigators get to the same conclusion?????? I was rudely told that I can't just assume that I will be getting my money back (the other investigator did say I will). And the worse of it all has to be that they are treating me like the culprit and not at all working with me to get to the bottom. I will never tell anyone to use ABSA and will be moving my banking away from ABSA as soon as this case is over! The worse service I have ever experienced and the worse client service!!! Very, very disappointed.