SN
Sizwe N
1 reviews | Active since Nov 2023
01 Nov 2023, 11:08
Absa Woolworths Credit card a nightmare
Absa Bank Springs Mall is the worse customer service I have ever experience the clerks never seem to know why they are working there in the first place, you feel like you are doing their job for them, if you don't use their in house telephone to call different departments to get to the bottom of any issue you are facing they just sit back and only attend to customers who request only what they understand, they know nothing about Woolworths credit card, but they are financial partner what a nightmare
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Sizwe N's updateReviewer Update
01 Nov 2023, 11:56Hi
This is my case number. C-***9, For almost four weeks today I have been transferred to different people and your Clerks at Absa Bank Springs Mall give one an attitude of, I don't care its your problem you fix yourself... plus you a Woolworths customer not a Absa bank customer, so go deal with Woolworths not us when trying to help me. They seem to have no knowledge of the Woolworths credit card product, as if I am speaking in a language that's not of this world one is been made to feel like a joke but they are the joke themselves, How can you work at a company and have no clue about one of the products your company offers?
I mean Woolworths and Absa are Financial business partners and your clerks don't know that
This is my case number. C-***9, For almost four weeks today I have been transferred to different people and your Clerks at Absa Bank Springs Mall give one an attitude of, I don't care its your problem you fix yourself... plus you a Woolworths customer not a Absa bank customer, so go deal with Woolworths not us when trying to help me. They seem to have no knowledge of the Woolworths credit card product, as if I am speaking in a language that's not of this world one is been made to feel like a joke but they are the joke themselves, How can you work at a company and have no clue about one of the products your company offers?
I mean Woolworths and Absa are Financial business partners and your clerks don't know that
SN
Sizwe N's update01 Nov 2023, 11:56
Reviewer Update
Hi
This is my case number. C-***9, For almost four weeks today I have been transferred to different people and your Clerks at Absa Bank Springs Mall give one an attitude of, I don't care its your problem you fix yourself... plus you a Woolworths customer not a Absa bank customer, so go deal with Woolworths not us when trying to help me. They seem to have no knowledge of the Woolworths credit card product, as if I am speaking in a language that's not of this world one is been made to feel like a joke but they are the joke themselves, How can you work at a company and have no clue about one of the products your company offers?
I mean Woolworths and Absa are Financial business partners and your clerks don't know that
This is my case number. C-***9, For almost four weeks today I have been transferred to different people and your Clerks at Absa Bank Springs Mall give one an attitude of, I don't care its your problem you fix yourself... plus you a Woolworths customer not a Absa bank customer, so go deal with Woolworths not us when trying to help me. They seem to have no knowledge of the Woolworths credit card product, as if I am speaking in a language that's not of this world one is been made to feel like a joke but they are the joke themselves, How can you work at a company and have no clue about one of the products your company offers?
I mean Woolworths and Absa are Financial business partners and your clerks don't know that
Absa's replyOfficial
01 Nov 2023, 13:06Dear Sizwe
There isn't much information on the case number that you gave to me.
The best way to assist will be to respond to the email sent to you and be specific with your complaint.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
There isn't much information on the case number that you gave to me.
The best way to assist will be to respond to the email sent to you and be specific with your complaint.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply01 Nov 2023, 13:06
Official
Dear Sizwe
There isn't much information on the case number that you gave to me.
The best way to assist will be to respond to the email sent to you and be specific with your complaint.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
There isn't much information on the case number that you gave to me.
The best way to assist will be to respond to the email sent to you and be specific with your complaint.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd