IK
Ilse K

1 reviews | Active since Nov 2016

01 Feb 2024, 10:54

ABSA Woodbridge

Worst Customer Service @ ABSA Woodbridge In the bank for 40 minutes now, still #6th in que. It has been 30minutes and the customer service agents have not moved the people in front of them at all. There is a man sitting in the que for 90 minutes to just collect a credit card. No branch manager in site. And when he noted it to some of the assistants, he was informed it is OK ... that is the waiting time). No ticket system to track turnaround times (as in other banks) therefore no push to help more customers. Just want to fix my 80 year old mothers' banking app ..... WORST SERVICE EVER!!

0
Replies (1)
Absa
Absa's reply01 Feb 2024, 11:29
Official
Dear Ilse Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsPravesh BejayCustomer Value Management