ABSA Woodbridge: ATM Deposit Not Reflected On Account

On the 31 of May 2018 I deposited cash at the ATM ABSA Woodbridge in order to pay the card.

Today (21/06/2018) I receive a call stating that payment has not gone through on that particular date & that the statement which I have not received to date reflects an error on that date. Why has the branch not contacted me? Surely if i have a receipt of payment at the Woodbridge ATM the branch on the 31 May 2018 should have a record? I requested a statement to be sent today & was blatantly refused. As ABSA cannot generate a statement & email it on the same day I was told. Furthermore I requested assistance concerning this matter & none was provided.

Woodbridge ABSA has not contact me to date concerning the ATM cash deposit. Please advise urgently concerning this deposit.