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Robyn R
1 reviews | Active since Jun 2012
11 Dec 2019, 14:58
ABSA won't rerturn money owing to me
I had money in my Flexi Reserve account attached to my homeloan which ABSA now says cannot be returned to me. Please get a manager to contact me urgently.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
12 Dec 2019, 11:12Dear Robyn
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply12 Dec 2019, 11:12
Official
Dear Robyn
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
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Robyn R's updateReviewer Update
06 Mar 2020, 08:35I still have not had any resolution in this matter! All ABSA does is send an email to give me the standard brush-off. They don't have anyone call to actually find out what the problem is, and no one is prepared to actually find a solution. They hide behind policy but don't really care about their clients.
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Robyn R's update06 Mar 2020, 08:35
Reviewer Update
I still have not had any resolution in this matter! All ABSA does is send an email to give me the standard brush-off. They don't have anyone call to actually find out what the problem is, and no one is prepared to actually find a solution. They hide behind policy but don't really care about their clients.
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Robyn R's updateReviewer Update
07 Mar 2020, 08:52No you haven't. I want to know where it went. It does not show on my statement!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Robyn R's update07 Mar 2020, 08:52
Reviewer Update
No you haven't. I want to know where it went. It does not show on my statement!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Robyn R's updateReviewer Update
07 Mar 2020, 08:55ABSA staff need to be trained to listen and understand the query before responding. Clearly, if I'm querying the matter it has not been properly resolved!
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Robyn R's update07 Mar 2020, 08:55
Reviewer Update
ABSA staff need to be trained to listen and understand the query before responding. Clearly, if I'm querying the matter it has not been properly resolved!