ZB
Zukisa B
1 reviews | Active since Mar 2010
07 Dec 2021, 13:18
ABSA won't release the cancellation letter
A while ago, I wrote here about ABSA not releasing a cancellation letter. Later I was inundated by a lot of responses and promises, I forwarded all to FNB. According to FNB, they have not received the actual document and I have received two reminders from them. I have requested same from ABSA with silent response. Time is ticking away.
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Absa's replyOfficial
07 Dec 2021, 17:30Dear Zukisa Bhaku Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Dec 2021, 17:30
Official
Dear Zukisa Bhaku Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care