ABSA wont close my credit card account

I went into an ABSA branch to close my credit card.<br> <br> The branch assisted me to get a settlement amount on the account.<br> <br> The settlement amount was paid immediately in cash. I asked for proof that the account was closed but they could only give me a reference number and told me I would receive an email confirming the account has been closed. <br> <br> This never happened.<br> <br> Today, I received my normal monthly statement reflecting the settlement amount I paid - The account is still open and I have been charged bank charges again.<br> <br> Does the bank seriously expect me to pay this?<br> <br>