ABSA WON'T CANCEL COVID19 PAYMENT RELIEF

I was erroneously placed on Covid19 payment relief by ABSA around 5th/6th May 2020. As soon as I found out I called ABSA VAF contact centre to inquire about this & I was advised that I must have selected the payment relief option when I had called the bank on the 5th/6th May 2020. I logged a request on the 7th of May 2020 to have this cancelled as I do not need a payment relief & by the 25th this was not done as a result I had to EFT my installment.

I have been calling ABSA VAF since 1st week of June 2020 to inquire about the cancellation status & I just got cut off by ABSA VAF at 16:30 today (18/06/2020) while holding for a consultant to advise if the cancellation has been done.

I would appreciate confirmation of status of this request as I cannot keep on making EFT payments.