ABSA won't assist me in paying my credit card

Called card division to change my email address. Card division stated i failed my security questions. I asked which one and if it was possible that the record on their side was POSSIBLY wrong. Ive been into the branch but they state they no longer deal with Virgin Money (no longer a product ) to verify myself with my ID. The irony is that i want to pay them. Salomi was rude and put the phone down on me - call ended 10/11/2021 8h35am. i understand the need for security questions but asking me to disclose my other accounts eg Edgars, what products i had with my own bank (none of this their business). I advised Salomi that i wanted to speak to a supervisor. She said i'd get the same answer and was going to put the phone down. I advised her that i wouldnt pay a cent more on my account until i had the statements. I cannot incur further credit on this account as it is no longer in existance. Where exactly is the risk. ABSA please note that i won't pay my account until you send your statements to my current email address