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TC
Tryphina C

1 reviews | Active since Jul 2011

25 Sept 2020, 13:59

ABSA Wonderpark

So we have been standing for almost 3hrs in a queue just to get in at ABSA Wonderpark? I get it's the 25th and that Covid restrictions needs to be adhered to, but 3hrs in a queue when the inside is empty? May you review your services, this can't be right that people stand outside in a queue for over 3hrs

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Replies (3)
Absa
Absa's reply25 Sept 2020, 14:47
Official
Dear Tryphina Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***3 
Kind regards,Rezona Louw Group Customer Care

Best regards,

TC
Tryphina C's update25 Sept 2020, 21:02
Reviewer Update
Thank you so much. Spoke to someone at the branch whilst I was still there and was assisted.
Absa
Absa's reply28 Sept 2020, 08:29
Official
Dear Tryphina Thank you for your posting. We happy to hear that the matter is resolved.

Based on your posting our office will be closing our file.

Kind regards,Rezona Louw Group Customer Care

Best regards,