ABSA woes again - knock, knock FNB

Have a home loan with ABSA joint with my future wife to be - found out there is no 'power of attorney' on the loan, after 5+ years now ABSA only informs us. On 10/06/2018 went to the Grove Mall ABSA to sort out, was there for 30min+ where we did fingerprints, submitted a proof of residence even though we both reside in the house????? System was off-line or who knows what the issue was - went to Fourways Mall ABSA - and nothing has been performed. So if I die today after writing this complaint, my Fiancee will struggle to access the Home Loan and vice versa. I find this ridiculous. I want this sorted ASAP, we have done our part now ABSA fulfill your obligation as you are now in the 'mora'