Absa withholding my funds

I am lodging this formal complaint regarding the unacceptable manner in which my funds have been handled and the negative impact this has had on my business.

In September, I made a legitimate business payment to my client for products that were already reserved. Without valid reason, this transaction was flagged for suspected *****. This conclusion is completely incorrect, as the funds involved are clean, legitimate, and directly related to my business operations.

What is even more concerning is that, despite this being clarified, my money has still not been released or refunded. This delay is hindering my business, disrupting operations, and causing unnecessary financial stress. It is unreasonable and unacceptable that ABSA continues to withhold funds that have no connection to *****ulent activity.

I am requesting an urgent review and immediate action to rectify this situation. I expect my funds to be released or refunded without any further delay. I also request written confirmation explaining why this error occurred and what steps ABSA will take to prevent this from happening again.