Absa with no support

I transferred money to my wife's account and still she can not pay with her card(also Absa client), her banking app shows she is well over the amount that she is paying for (this includes the min of R50). I have phone Absa at 16:50, twice i select a option that ask for a consultant and every time after few mins call get cut off. Trying my third time and yet I'm sitting on a call for way over 11min it is currently 17:03 still no answer.

She is now being charge for transactions for a bank that tell the speedpoint insufficient funds.

Finally got hold of someone by the name Bule, she can't hear me and put the phone down.