AW
Andrew W
1 reviews | Active since Jan 2013
28 Oct 2025, 14:14
ABSA with holding funds
I had a Tax-Free fixed deposit with ABSA which matured on the 17th October. My wife and daughter had the same accounts. We decided to move these investments away from ABSA to Coronation. On the 20th October emails were sent through to ABSA and to Coronation with all of the relevant forms. Coronation have opened the investments and are now waiting for ABSA to transfer the funds for these 3 investments. I have asked Erika Crous what is happening with these transfers on the 22nd October, only to be told that they have 10 days to do this. I do not understand the reason for this delay. Is it intentional?
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Replies (5)
Absa's replyOfficial
28 Oct 2025, 15:37Dear Andrew, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsGodfrey NdouCustomer Value Management
Absa's reply28 Oct 2025, 15:37
Official
Dear Andrew, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsGodfrey NdouCustomer Value Management
AW
Andrew W's updateReviewer Update
29 Oct 2025, 10:00Thank you Godfrey
I have seen that an email was sent from Chanel Nassif, confirming that the transfer has taken place.
However, in my complaint, I mentioned that there were 3 accounts to be closed and the funds transferred. These 3 transfers were confirmed by Erika, so there are still 2 to go.
I have seen that an email was sent from Chanel Nassif, confirming that the transfer has taken place.
However, in my complaint, I mentioned that there were 3 accounts to be closed and the funds transferred. These 3 transfers were confirmed by Erika, so there are still 2 to go.
AW
Andrew W's update29 Oct 2025, 10:00
Reviewer Update
Thank you Godfrey
I have seen that an email was sent from Chanel Nassif, confirming that the transfer has taken place.
However, in my complaint, I mentioned that there were 3 accounts to be closed and the funds transferred. These 3 transfers were confirmed by Erika, so there are still 2 to go.
I have seen that an email was sent from Chanel Nassif, confirming that the transfer has taken place.
However, in my complaint, I mentioned that there were 3 accounts to be closed and the funds transferred. These 3 transfers were confirmed by Erika, so there are still 2 to go.
Absa's replyOfficial
29 Oct 2025, 10:33Dear Andrew, Thank you for the feedback.
I will follow up with the other two transactions. RegardsGodfrey NdouCustomer Value Management
I will follow up with the other two transactions. RegardsGodfrey NdouCustomer Value Management
Absa's reply29 Oct 2025, 10:33
Official
Dear Andrew, Thank you for the feedback.
I will follow up with the other two transactions. RegardsGodfrey NdouCustomer Value Management
I will follow up with the other two transactions. RegardsGodfrey NdouCustomer Value Management
AW
Andrew W's updateReviewer Update
30 Oct 2025, 13:54Thank you for your assistance Godfrey. All 3 transfers completed.
AW
Andrew W's update30 Oct 2025, 13:54
Reviewer Update
Thank you for your assistance Godfrey. All 3 transfers completed.
Absa's replyOfficial
30 Oct 2025, 14:27Dear Andrew, Thank you for the feedback.
RegardsGodfrey NdouCustomer Value Management
RegardsGodfrey NdouCustomer Value Management
Absa's reply30 Oct 2025, 14:27
Official
Dear Andrew, Thank you for the feedback.
RegardsGodfrey NdouCustomer Value Management
RegardsGodfrey NdouCustomer Value Management