ABSA with ******** intentions

I have a ABSA home loan bond.... that started as a Sanlam home loan. ABSA slapped me with insurance without my approval... no documents signed etc. So my geyser packs up... I contact them they register and claim, give me a claim number and state a assessor will contact me 24-48 hours. Nothing after 8 weeks.... I contact a manager named Amanda by mail and she apologize for the inconvenience, but does not solve or supply me with any requests. I request a statement on my insurance payments but get zero reply. This is now going on for weeks as well.<br> <br> I can only advise people to avoid ABSA no matter what.... they treat me like this being a customer for more than 15 years!