ABSA WILL's Direct SUCKS

Hi Guys, I have had the most pathetic service from ABSA, after my dads passing I went into one of their branches , as he had had a will with them, the consultant at the branch has been nothing but helpful, problem is with the will's department, they send you from pillar to post, in between their contact centers, they aren't well trained and lack information, no turnaround time, to cut it short it had been 4month now and i got a call once from some people I even know in Pretoria and they never got back to me, asked for my email information ,details and that was then. they better pull up their socks luckily my personal will is with another institution