ABSA WILLS Department Sucks!

The incorrect information was given to my grieving Mother who lost her husband days before she went into Absa Vangate Mall Brach, my dad had a Will which was held with Absa Bank, we had to use other funds to bury my dad where he had funds in his account, my mom was told to go the Masters which she did FOR NO Reason as they stated that the BANK was supposed to assist her and not send her from pillar to post. This is disappointing, my dad and mom has been banking with Absa for years !!! and this is the ****ty service after losing a loved one.