AH
Anthea H
1 reviews | Active since Jan 2022
07 Mar 2025, 14:15
Absa will not take accountability
I am extremely disappointed with Absa’s service regarding my debit order. Despite nominating my bank account for the debit, the transaction remained pending on Absa’s end because the DebiCheck process was never completed. As a result, the payment did not go through, causing an unnecessary default on my record—even though I had sufficient funds. This has now led to my account being unfairly suspended, causing significant inconvenience. I expect this to be resolved immediately, as this issue was due to Absa’s failure, not mine.
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Replies (2)
Absa's replyOfficial
07 Mar 2025, 15:39Dear Anthea Harris Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply07 Mar 2025, 15:39
Official
Dear Anthea Harris Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's replyOfficial
12 Mar 2025, 09:35 Dear Anthea Harris
We refer to your complaint posted on Hellopeter as well as your email below.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly the account number your provided is not a valid account number.
Please provide our office with the below information by close of business 12 March 2025 to ensure effective investigation and feedback.
1. Account number.
2. Date of Debit order.
3. Amount.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter as well as your email below.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly the account number your provided is not a valid account number.
Please provide our office with the below information by close of business 12 March 2025 to ensure effective investigation and feedback.
1. Account number.
2. Date of Debit order.
3. Amount.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,
Absa's reply12 Mar 2025, 09:35
Official
Dear Anthea Harris
We refer to your complaint posted on Hellopeter as well as your email below.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly the account number your provided is not a valid account number.
Please provide our office with the below information by close of business 12 March 2025 to ensure effective investigation and feedback.
1. Account number.
2. Date of Debit order.
3. Amount.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter as well as your email below.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly the account number your provided is not a valid account number.
Please provide our office with the below information by close of business 12 March 2025 to ensure effective investigation and feedback.
1. Account number.
2. Date of Debit order.
3. Amount.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,