ABSA WILL NOT ASSIST ME IN CORRECTING THEIR ERRORS, GOING TO A NEARBY BRANCH BRINGS MY NOWHERE FURTHER TO A SOLUTION.

I am a student with a Student account and Savings account, I used my Absa accounts to pay for my living expenses, but have moved to a more efficient bank

I have tried to close my account on three (3) occasions and each time a consultant will tell me that I have a hold on my account - I made a purchase in mid October and that amount has not yet gone through to the stores bank account - I either get asked to be patience and to wait for the amount to go through, the last time they asked me to call a number to sort it out. I always keep a reserve in my account and I have sufficient funds to pay any hold or bank charges for the next few months.

BUT, this should not be my problem to ask ABSA to process a payment from nearly 5 months ago, and it is not right that I am still being charged bank charges on a monthly basis for an account that I don't use and CANNOT close.

ABSA has been giving me loads of problems - Last year my account was frozen because my FICA documents were not processed - I had sent them online as well as give them in to my closest branch, I do this each year, but in 2017, Absa was not bothered in processing my documents. - I had to borrow money in order to pay for my living expenses.

Thanks ABSA for showing me that I cannot bank with you any further, I will go somewhere where my business is valued and my admin fees actually pay for the service promised.