ABSA will never sort out you complaint!

For years now, I have been receiving regular communication to my personal cell phone about overdue amounts for an account in someone else's name. I have had this same cellphone number for 20 years, and been an ABSA client for the same length of time. I have repeatedly requested that my number be removed from this person's profile so that I do not keep getting these unsolicited texts and phone calls, which, despite assurances from various ABSA personnel that they will do so, has never been done. Emails sent to Janine at ABSA's actionline result in more empty promises , and the problem still persists. It has reach the stage where ABSA no longer even replies to my emails. A post on their Facebook page including the reference number was also not responded to and was removed from Facebook. It appears my number has now been passed on to a third party collection agency.