LB
Lauren B

1 reviews | Active since Sept 2018

26 Sept 2018, 11:29

ABSA WILL lock your accounts in error and won't unlock them

ABSA locked my brand new account, it's been almost 24hrs and I cannot access my money, they tell me I am not FICA'ed even though I did it in their branch. I spoke to their FICA department yesterday 3 times was told it was escalated and would be fixed and no one ever got back to me. Today (after sleeping in my office because I can't buy petrol to go home) I called the FICA department again they said THEY COULDN'T HELP and then put me through to the INVESTMENT department. I called general inquiries and they CAN'T HELP EITHER (surprise). I wish I never opened an account with ABSA it seems to get a job there all you need is a pulse. Apparently a "team lead" will call me from the general inquiries department today but they have no idea when or if he can even help. AVOID THIS BANK AT ALL COSTS THESE PEOPLE ARE USELESS AT BEST AND A F#$K UP EVERY OTHER DAY.

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Replies (1)
Absa
Absa's reply26 Sept 2018, 16:28
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd