ABSA - why should I continue banking with you?

Requested e statements to be emailed on the 21 September for August.. No action..<br> Have to wait on call centre phones for 40 minutes and am told there is nothing more that can be done. I need to go into the branch. Although I am registered for statements.<br> Went into the branch to increase my credit card limit, was told it would take 2-3 days. A week later and 2 days before my international travels I phone to enquire about my increase and am told I need supporting documents. <br> Disgusting approach to dealing with clients. Disrespectful to our time. <br> I am curious if there is any reason that i should continue banking here?