DS
David S
1 reviews | Active since Apr 2013
29 Jul 2019, 08:08
ABSA, Why pay for inferior products?
My debit card, that is a few months old, suddenly stopped reading and I couldn't perform any transactions. I app**** via my phone app. for a replacement card. Shock and horror, they charged me R140.00 for the new card and R175.00 delivery fee, for a problem that was not of my making. If ABSA supply inferior cards, for which we have already paid, then it is ABSA that must carry the consequences of this, why must we, the public, have to pay again? I have lodged a complaint with ABSA and insisted that the charges be reversed on my account. I will update with any information.
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Replies (2)
Absa's replyOfficial
29 Jul 2019, 14:48 Dear Customer Thank you for bringing this matter to our attention. I have noticed that Nicolene did send a request for your details, however i have forwarded your ID number to her and she will assist further. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply29 Jul 2019, 14:48
Official
Dear Customer Thank you for bringing this matter to our attention. I have noticed that Nicolene did send a request for your details, however i have forwarded your ID number to her and she will assist further. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
DS
David S's updateReviewer Update
05 Aug 2019, 15:11Thank you ABSA, you have replaced the card, and credited the charges back to my account. We'll done.
DS
David S's update05 Aug 2019, 15:11
Reviewer Update
Thank you ABSA, you have replaced the card, and credited the charges back to my account. We'll done.