Absa why do you not respond to emails or text messages

(C-***9 Reference number I posted a complaint on Hellopeter and received a reply from Rozana Louw on the same day. Replies were by text message, an email and via HelloPeter On my reply via all 3 media I asked to be contacted by email. I am a gardener so do not carry my cellphone on me when working. I received a phone call and then an email and a reply via text, from Rozana saying I did not answer my cell phone. I tried phoning the number which Rozana phoned me on and is listed on her email and text message. The number is blocked. I then emailed Rozana asking that we speak yesterday the 11th at 08.00 to 08.15 for if not convenient give me another time so I could have my cellphone available. The number supp**** on Rozana’s correspondence is not linked to WhatsApp. I rep**** to the text message. In the email I indicated that I was travelling to Cape Town to run the Two Oceans Marathon yesterday 11th and would be not available after 11.30 I received a response on Hellopeter which I only saw this morning demanding that I respond by the 11th April and a similar text message sent at 16.05 whilst I was travelling and also only saw this morning. Rozana why did you not reply to my email or my text message sent on 10th April. The email was a reply to your email and the text message was to your text message. I do not want resolve the issue by phone call because I have learnt there is no reference number supp**** for the call and so cannot be traced. An email I can at least print and have a reference. Rozana I am now in CT and preparing to run the marathon tomorrow 13th. I can and will reply to emails. Please indicate on the email a time we can speak on Wednesday the 17th. My email which you have already used is ***