EP
Eric P

1 reviews | Active since May 2010

30 Aug 2015, 20:13

ABSA - White Collar Masonisa

September 2014 Loan at ABSA of R77911 at 14.75%<br> In the interim to June 2015 halved Credit Exposure, increased Income by 89% to R32, 000/mth, Surplus being R8800/mth.<br> 14th May Credit Bureau rated me 921 <br> June 2015 engine of car seized, decided to fit new engine, total cost R25,000.<br> Approached ABSA, granted extension personal loan to R98, 506 on 1st July 2015. Returning home, noticed that 5 year loan bore interest 21.75%, 47.45% HIGHER than previous loan. This unjustified, with regard to my much improved financial position, telephoned consultant next day 2nd July. She undertook to have situation rectified.<br> After a period of 6 weeks I was finally told that my request was DECLINED!<br> Situation NOT ACCEPTABLE. ABSA did not apply their minds to this loan. Have also severely prejudiced me on the bulk of the loan which stood at R72, 000 with interest 14.75%. Secondly both I & own branch staff views ignored being treated with disdain. Thirdly ABSA's slogan \Prosper"is supremely ironic. <br> I now seek redress and will also approach authorities concerned for ABSA's not adhering to the spirit of the Code of Banking Practice"

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Replies (1)
Absa
Absa's reply31 Aug 2015, 10:54
Official
Hello ericpol,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd