TB
Teresa B
1 reviews | Active since Oct 2016
17 May 2022, 10:20
ABSA.... where you are guaranteed of heart failure
After several months of sending and resending a multitude of emails to ABSA credit card division, I am STILL awaiting the settlement amount on my credit card so I can finally close that account. Each time I email, I receive a reference number, each time someone else responds and I have to tell the WHOLE STORY AGAIN! Don't you have access to your own system?! Can you not find the information on your system? Can you not locate the details by using my name, ID number, account number?! Do you need the blood of a virgin?! WHAT DO YOU NEED TO PROVIDE ME WITH THE SETTLEMENT AMOUNT?!
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Replies (4)0
Replies (4)TB
Teresa B's updateReviewer Update
18 May 2022, 11:06account number ***
On 30 March I emailed ABSA with debit order changes and instructions, to which I have not yet had the courtesy of a reply!
"Please find attached hereto a signed instruction letter to switch the debit order for my daughter’s study loan, with account number ***, from ABSA to FNB with immediate effect."
Providing them with the debit order switching document as well as the account details in writing.
Have they implemented this on their side?
NO!
I have been informed by FNB that this has not been done, even though I gave instructions for the debit order switch!
I am awaiting response from ABSA and I must say, they are challenging MY tenacity.
Get your act together!!!!!!!
On 30 March I emailed ABSA with debit order changes and instructions, to which I have not yet had the courtesy of a reply!
"Please find attached hereto a signed instruction letter to switch the debit order for my daughter’s study loan, with account number ***, from ABSA to FNB with immediate effect."
Providing them with the debit order switching document as well as the account details in writing.
Have they implemented this on their side?
NO!
I have been informed by FNB that this has not been done, even though I gave instructions for the debit order switch!
I am awaiting response from ABSA and I must say, they are challenging MY tenacity.
Get your act together!!!!!!!
TB
Teresa B's update18 May 2022, 11:06
Reviewer Update
account number ***
On 30 March I emailed ABSA with debit order changes and instructions, to which I have not yet had the courtesy of a reply!
"Please find attached hereto a signed instruction letter to switch the debit order for my daughter’s study loan, with account number ***, from ABSA to FNB with immediate effect."
Providing them with the debit order switching document as well as the account details in writing.
Have they implemented this on their side?
NO!
I have been informed by FNB that this has not been done, even though I gave instructions for the debit order switch!
I am awaiting response from ABSA and I must say, they are challenging MY tenacity.
Get your act together!!!!!!!
On 30 March I emailed ABSA with debit order changes and instructions, to which I have not yet had the courtesy of a reply!
"Please find attached hereto a signed instruction letter to switch the debit order for my daughter’s study loan, with account number ***, from ABSA to FNB with immediate effect."
Providing them with the debit order switching document as well as the account details in writing.
Have they implemented this on their side?
NO!
I have been informed by FNB that this has not been done, even though I gave instructions for the debit order switch!
I am awaiting response from ABSA and I must say, they are challenging MY tenacity.
Get your act together!!!!!!!
TB
Teresa B's updateReviewer Update
18 May 2022, 13:27Upon sending ABSA the information via email at 12h22, I have not heard anything from:
Basani Hlungwane
Basani Hlungwane
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer Care
Customer care, please note.
Read that again.
Customer care, please note.
Read that again.
TB
Teresa B's update18 May 2022, 13:27
Reviewer Update
Upon sending ABSA the information via email at 12h22, I have not heard anything from:
Basani Hlungwane
Basani Hlungwane
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer Care
Customer care, please note.
Read that again.
Customer care, please note.
Read that again.
TB
Teresa B's updateReviewer Update
18 May 2022, 14:49lovely, a private reply, which I cannot read!
10 out of 10 for you, ABSA!
10 out of 10 for you, ABSA!
TB
Teresa B's update18 May 2022, 14:49
Reviewer Update
lovely, a private reply, which I cannot read!
10 out of 10 for you, ABSA!
10 out of 10 for you, ABSA!
Absa's replyOfficial
18 May 2022, 15:25Hi Teresa,
Please be advised that I sent you two emails in response to the two matters raised, credit card as well, as the loan debit order. Thanks
Please be advised that I sent you two emails in response to the two matters raised, credit card as well, as the loan debit order. Thanks
Absa's reply18 May 2022, 15:25
Official
Hi Teresa,
Please be advised that I sent you two emails in response to the two matters raised, credit card as well, as the loan debit order. Thanks
Please be advised that I sent you two emails in response to the two matters raised, credit card as well, as the loan debit order. Thanks