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Ann D

1 reviews | Active since Jan 2018

04 Apr 2022, 13:11

ABSA WHERE DO YOU GET YOUR TELEPHONE ASSISTANTS - DISGUSTED.

THIS HAS TO BE THE WORST BANK IN SOUTH AFRICA. I HAVE BEEN BANKING WITH THEM FOR YEARS AND HAD A HOME LOAN WITH THEM WHICH WAS FULLY PAID OFF. PHONED TO ASK WHY MY CREDIT CARD LIMIT HAD NEVER BEEN INCREASED IN YEARS ONLY TO BE TOLD BY AN ABSOLUTE **** OF A WOMAN (WHO TRIED TO OVERTALK ME THE ENTIRE CONVERSATION) THAT I NEED PAY SLIPS. HOW THE HANG DO YOU GET PAYSLIPS IF YOU ARE RETIRED. THEY CAN STICK THEIR CREDIT CARD WHERE THE SUN DOESN'T SHINE, AND IT WOULD BE A PLEASURE TO MEET THE WOMAN I SPOKE TO IN PERSON. DISGUSTING PIECE OF WORK. I WILL JUST STAY WITH STANDARD BANK WHERE AT LEAST I GET TREATED LIKE A HUMAN.

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Replies (1)
Absa
Absa's reply04 Apr 2022, 14:15
Official
Dear Ann Devlin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw