BH
Britt H
1 reviews | Active since Feb 2020
13 May 2020, 08:20
ABSA where are you
ABSA card decision. Where are you? I have called for 2 weeks, hung up on too many times to count. No one ever calls me back. I have sent 6 emails. All have references but never a reply. I have wasted my monthly allowance on my cellphone for the month waiting on hold for someone to assist. I even got transferred to complete different companies. Please can I get a call from someone who can actually assist me. I am trying to get my credit card as well as activate my account.
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Absa's replyOfficial
13 May 2020, 09:21Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply13 May 2020, 09:21
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd