Absa, when will you learn?

Item: Absa
Rating: 1
Author: Gillian L

Absa once again you have failed......nothing unusual in that I guess. Forced to open another account to transfer funds from a blocked account. Yes forced...says it all! I was assured by the consultant that this account could/would/should be able to transact as any other. NOT....how embarrassing to have to return selected goods and walk out of the shop with my head held high. Absa, you are demeaning the customers that are paying your salaries and keeping your company afloat. Yet again it costs money having to return to the branch to query the problem over and over again. Absa, when will you learn?

Helpful (0)

Replies (1)

Absa's replyOfficial

21 Nov 2019, 13:24

Dear Gillian

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.

Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Best regards,

Absa's reply21 Nov 2019, 13:24

Official

Best regards,

Absa, when will you learn?

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